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Tags: Chatter, Creditsafe, Marketsafe, Rant, Reviews
If you receive a cold call from Creditsafe (ASA Creditsafe – www.creditsafeuk.com) or their sister company Marketsafe (www.marketsafeuk.com) please just say you are not interested and hang up the phone. If you let them speak the salesperson will aggressively sell you their services for the “low” price of £800, you can however haggle them down to £150 if you show complete disinterest! Thats a good deal I hear you cry, well no think about it. What does it tell you about them as a business and the service the offer if they devalue it so quickly? Plus if they can sell it at £150 then thats what they should do instead of ripping people off that pay £800.
Now if they create an account for you (or you do it) and they phone you to take you through the login process, do not do it! They will tell you just to click their terms and conditions confirming you have read them, this means you have entered into a contract with them. If you decide from this point that you do not want their service they will send you threatening letters and take you to court, stating that you have digitally signed and entered into a contract with them.
So please do not log into their system and agree to terms and conditions.
Creditsafe and Marketsafe operate an “easy in, hard out” style contract, its easy to agree to it and difficult to get out of. There are loads of cases online about their “auto renew” policy. Basically if you do not write to them explaining you wish to opt out of their auto renew system they will just go ahead and charge you for the next years service. It has been documented on a number of forums online that the company will sometimes increase the renewal cost by up to 10 times what was paid in the first year! Scary.
Check out the thread about Creditsafe/Marketsafe on money saving expert’s forum here: Money Saving Expert Forum
The service they offer isnt even that great, you can achieve a similar service yourself for free, its called Yell.com! You can find just as many business contact/leads by searching Yell.com (for free) as you can with Credit Safe! The Credit Safe database is also innaccurate as its supposedly tells you if a business has a website through their system, as a web designer I thought this would be useful but upon cross checking their database with my own searches online I found that the seriously need to update their database!!
Anyway I cant recommend enough you STAY AWAY FROM THESE COMPANIES! It will only cause you stress, if you are interested in their services perhaps look at their competition or look for free ways to achieve the service!
Creditsafe and Marketsafe suck and sail close to the winds of being a scam, using bully tactics to sell and retrieve funds.
Please feel free to comment below and share your experiences with the company! I have no doubt most will be complaints but Im sure the Creditsafe staff will be on saying how great they are as they do on every other blog and forum Ive seen. Check out the links below in one of my comments to see other peoples complaints. Definitely a company to avoid, just dont put yourself through the hassle.
Just to alert people also here are some numbers they may call you from: 08708500660, 07772 393720, 029 20 855175
These numbers may have changed by now and they do withold their number to. If one of the above numbers calls you do yourself a HUGE favour…dont answer. Or better yet tell them to get lost as you have read Effutios review!!
Join the forum discussion on this post
Please please please, don’t confuse the above shower with the good folks over at Creditsafe Ltd http://www.creditsafe.co.uk
The company mentioned above are actually called Creditsafe Business Solutions Ltd http://www.creditsafeuk.com
Are you protesting to much? I detailed the web address of the offending Creditsafe in the post alongwith their logos.
Not much chance anybody will confuse you if they read the article properly.
However I have an update on this post:
UPDATE: Please if you do not want to pay Creditsafe and believe you were forced into agreeing to their terms and conditions (i.e. they asked you to login to the account whilst on the phone). DO NOT PAY THEM.
They will keep sending you red print letters saying they will take you to court but they wont, they will then send you an invoice for a lower amount, until its so low you may feel like paying it (£140). DONT! The arseholes will do nothing. Just ignore them and let them waste their money on sending you letters.
They are just bullies and I hope they get shut down for bad practise.
Bad news always travels faster than good.
After a google search, I’ve seen three companies (including your own) complain about Credit safe, out of their self proclaimed 35,000 customers.
Not bad going really
Razz or should I say Creditsafe worker. I wondered how long it would take you guys to notice my post….quite a long time actually but thanks for bringing it to my attention so I can update it.
So youve seen three companies have you. Well all I can say is you obviously have not looked at all here is a list of links which disclose hundreds of disatisfied customers:
http://forums.moneysavingexpert.com/showthread.html?t=65793
http://www.bsnc.co.uk/?p=40
http://forums.internetbusiness.co.uk/1845-asa-creditsafe-uk.html
http://whocallsme.com/Phone-Number.aspx/08708500660
http://www.a1businessforums.co.uk/forum/accounting-bookkeeping-financial-banking/10070-credit-checking.html
http://www.ukbusinessforums.co.uk/forums/showthread.php?t=49783
http://forums.internetbusiness.co.uk/5784-marketsafe-uk.html
Im sure there are literally thousands who are unhappy with the business practise’s, fluctuating prices, cancellation trouble and inaccurate database data.
Hi i work for creditsafe germany since 2 weeks, now i started checking the internet for some reviews coz i am not satisfied with the “push to sell” attitude of CS. anyway i received a week of training about product and company and we do hold over 55000 customers so we cant be that bad can we? in the UK we r actually leading i think with 31 %, i have to say that we change in Germany our procedures coz the english import sales team want to tell us to sell our product for like 300 but actually its worth way more like 2000, but no
german director buys for 2000 after one phone call… telesales does not work on the german market, we people are in generall suspicious what i want to say is that I try to be more like a long term sales executive who tries to establish some sort of connection and for any UK customer if u dont agree with the terms & conditions tell them!!!!!
the database well i cant speak about the UK but most of the time the big players of the industry anyway buy from the same sources in germany there are 6 big players and all of them have same sources they just package it differently
after all i think its a great company with a great product there is no other company in germany which offers a flatrate for creditreports, but the “telesales push the customer attitude” sucks, it makes out product look very cheap
Well Frank I think the reason they have so many customers is their pushy sales tactics. Its certainly not the quality of information in their database. You even confirm their sales tactics! Perhaps once you have worked their for longer than 2 weeks you will find out about the bullying tactics to get disgruntled customers to pay up.
OK so every big company will get a fair amount of complaints but thats because most big companies are all the same, they invest heavily in sales and sacrifice customer service, ethics, quality, basically every other aspect of the business. You are employed by a sales machine obsessed with one thing…..money. They dont give a shit about their service or their customers which is a shame and more and more people will realise this and they will end up with a hugely bad reputation (if they dont already). Saying that I guess they can always rely on new suckers being born but the more people write articles like this, the less chance they have.
Power to the people!
ps why dont you investigate your companies practises, the claims, the complaints, the court cases and maybe how many people work in sales and how many people work in every other department. I would imagine sales and debt collection are huge departments and things like database improvement are tiny.
I took tour advise and after some weeks i quit. i think my boss was doing blow, its loud hardcore techno music in the background and you need to stand the whole day.
i lost some potential clients coz my team leader was pushing me to sell as cheap as possible and bullshitted me about the terms and conditions of our own contract, not one of the stories they tell u on the phone are true and if u don’t sell they treat u like shit, i guess in the UK it must be even worse
per contract i think i cant give more information about the company, signed a agreement to not speak about it after leaving, but well u get the picture
Well I guess you live and learn Frank, but thanks for coming back and sharing you experiences. It confirms what I already knew and hopefully other people read this and it saves them money, time and stress!!
Well I hope you find a better job for a better company.
I never paid Creditsafe and they gave up asking for payment….the funny thing is they still phone me now and again and try and sell em their services!!! Haha dicks!
worked for creditsafe for a while. i can confirm what frank saw. worked in call centres before, but never saw music in the backround. many people quit. the product quality i cant say, but there are many mistakes… also quit after a few weeks.
is what they are doing legal?
They push the boundries of legallity but its definitely unethical business practise.
The bullying tactics are disgusting. Its bloody harrassment.