If you receive a cold call from Creditsafe (ASA Creditsafe – Creditsafe Business Solutions Ltd – www.creditsafeuk.com) or their sister company Marketsafe (www.marketsafeuk.com) please just say you are not interested and hang up the phone. If you let them speak the salesperson will aggressively sell you their services for the “low” price of £800, you can however haggle them down to £150 if you show complete disinterest! Thats a good deal I hear you cry, well no think about it. What does it tell you about them as a business and the service they offer if they devalue it so quickly? Plus if they can sell it at £150 then thats what they should do instead of ripping people off that pay £800.

Now if they create an account for you (or you do it) and they phone you to take you through the login process, do not do it! They will tell you just to click their terms and conditions confirming you have read them, this means you have entered into a contract with them. If you decide from this point that you do not want their service they will send you threatening letters and take you to court, stating that you have digitally signed and entered into a contract with them.

So please do not log into their system and agree to terms and conditions.

Creditsafe and Marketsafe operate an “easy in, hard out” style contract, its easy to agree to it and difficult to get out of. There are loads of cases online about their “auto renew” policy. Basically if you do not write to them explaining you wish to opt out of their auto renew system they will just go ahead and charge you for the next years service. It has been documented on a number of forums online that the company will sometimes increase the renewal cost by up to 10 times what was paid in the first year! Scary. UPDATE: I have received on the 27/04/11 a statement from Citigate Dewe Rogerson who represent Creditsafe (in what capacity Im not completely sure) saying: “This is factually incorrect; no customer is charged if they do not use the service once their existing contract expires.  We know web hosts do not appreciate hosting content that maliciously damages the reputation of firms without foundation.”

Check out the comments about Creditsafe on money saving expert’s forum here (mysteriously a lot of these threads have vanished): Money Saving Expert Forum

The service they offer isnt even that great, you can achieve a similar service yourself for free, its called Yell.com! You can find just as many business contact/leads by searching Yell.com (for free) as you can with Credit Safe! The Credit Safe database is also innaccurate as its supposedly tells you if a business has a website through their system, as a web designer I thought this would be useful but upon cross checking their database with my own searches online I found that the seriously need to update their database!!

Anyway I cant recommend enough you STAY AWAY FROM THESE COMPANIES! It will only cause you stress, if you are interested in their services perhaps look at their competition or look for free ways to achieve the service!

Creditsafe and Marketsafe suck and sail close to the winds of being a scam, using bully tactics to sell and retrieve funds.

Please feel free to comment below and share your experiences with the company! I have no doubt most will be complaints but Im sure the Creditsafe staff will be on saying how great they are as they do on every other blog and forum Ive seen. Check out the links below in one of my comments to see other peoples complaints. Definitely a company to avoid, just dont put yourself through the hassle.

Just to alert people also here are some numbers they may call you from: 08708500660, 07772 393720, 029 20 855175

These numbers may have changed by now and they do withold their number to. If one of the above numbers calls you do yourself a HUGE favour…dont answer. Or better yet tell them to get lost as you have read Effutios review!!

UPDATE 27/04/11: Just been contacted by Citigate Dewe Rogerson stating: “The content posted on one of the threads – http://www.effutio.com/chatter/creditsafe-marketsafe-unethical-companies-that-should-be-avoided/116/ we believe is potentially libellous and uses the trademarks of our client Creditsafe without permission.   We have requested the logos and content be removed previously, but this has not happened”…….well Ive never heard from them before! Anyway Ive been forced to take down their logos but they are easy to find online.


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72 Responses to “Creditsafe, Marketsafe; Unethical Companies That Should Be Avoided”

  1. November 17, 2009 at 3:27 pm

    Please please please, don’t confuse the above shower with the good folks over at Creditsafe Ltd http://www.creditsafe.co.uk

    The company mentioned above are actually called Creditsafe Business Solutions Ltd http://www.creditsafeuk.com

    • October 24, 2012 at 11:35 am

      I have to agree with Andy http://www.creditsafeuk.com

      not the most ethical company to trust your data with.
      As a previous employee for a short time until i learnt what they are actually like.
      Some of the things i witnessed

      This really isent a company want to trade with. the integrity of the staff and management is questionable. i have witnessed the managers drinking beer and cider during the working day from bottles Drugs being taken in the toilet by senior management and there team members and knew of at least 3 employees that have recently been released from prison who work here with high value companys sensitive data. On one occasion i witnessed the staff Trash the Vale health Spa and get banned for life only to hear a manager in a meeting say next time we will use a different name and do the job correctly.

      Personally i would be very wary of a company that think its ok for the staff the behave in this way.

  2. Neil November 17, 2009 at 5:30 pm

    Are you protesting to much? I detailed the web address of the offending Creditsafe in the post alongwith their logos.

    Not much chance anybody will confuse you if they read the article properly.

    However I have an update on this post:

    UPDATE: Please if you do not want to pay Creditsafe and believe you were forced into agreeing to their terms and conditions (i.e. they asked you to login to the account whilst on the phone). DO NOT PAY THEM.

    They will keep sending you red print letters saying they will take you to court but they wont, they will then send you an invoice for a lower amount, until its so low you may feel like paying it (£140). DONT! The arseholes will do nothing. Just ignore them and let them waste their money on sending you letters.

    They are just bullies and I hope they get shut down for bad practise.

  3. January 28, 2010 at 1:23 pm

    Bad news always travels faster than good.
    After a google search, I’ve seen three companies (including your own) complain about Credit safe, out of their self proclaimed 35,000 customers.

    Not bad going really

  4. Neil January 28, 2010 at 8:22 pm

    Razz or should I say Creditsafe worker. I wondered how long it would take you guys to notice my post….quite a long time actually but thanks for bringing it to my attention so I can update it.

    So youve seen three companies have you. Well all I can say is you obviously have not looked at all here is a list of links which disclose hundreds of disatisfied customers:








    Im sure there are literally thousands who are unhappy with the business practise’s, fluctuating prices, cancellation trouble and inaccurate database data.

  5. June 23, 2010 at 8:27 pm

    Hi i work for creditsafe germany since 2 weeks, now i started checking the internet for some reviews coz i am not satisfied with the “push to sell” attitude of CS. anyway i received a week of training about product and company and we do hold over 55000 customers so we cant be that bad can we? in the UK we r actually leading i think with 31 %, i have to say that we change in Germany our procedures coz the english import sales team want to tell us to sell our product for like 300 but actually its worth way more like 2000, but no
    german director buys for 2000 after one phone call… telesales does not work on the german market, we people are in generall suspicious what i want to say is that I try to be more like a long term sales executive who tries to establish some sort of connection and for any UK customer if u dont agree with the terms & conditions tell them!!!!!

    the database well i cant speak about the UK but most of the time the big players of the industry anyway buy from the same sources in germany there are 6 big players and all of them have same sources they just package it differently

    after all i think its a great company with a great product there is no other company in germany which offers a flatrate for creditreports, but the “telesales push the customer attitude” sucks, it makes out product look very cheap

  6. Neil June 24, 2010 at 12:57 am

    Well Frank I think the reason they have so many customers is their pushy sales tactics. Its certainly not the quality of information in their database. You even confirm their sales tactics! Perhaps once you have worked their for longer than 2 weeks you will find out about the bullying tactics to get disgruntled customers to pay up.

    OK so every big company will get a fair amount of complaints but thats because most big companies are all the same, they invest heavily in sales and sacrifice customer service, ethics, quality, basically every other aspect of the business. You are employed by a sales machine obsessed with one thing…..money. They dont give a shit about their service or their customers which is a shame and more and more people will realise this and they will end up with a hugely bad reputation (if they dont already). Saying that I guess they can always rely on new suckers being born but the more people write articles like this, the less chance they have.

    Power to the people!

    ps why dont you investigate your companies practises, the claims, the complaints, the court cases and maybe how many people work in sales and how many people work in every other department. I would imagine sales and debt collection are huge departments and things like database improvement are tiny.

  7. July 27, 2010 at 10:48 pm

    I took tour advise and after some weeks i quit. i think my boss was doing blow, its loud hardcore techno music in the background and you need to stand the whole day.

    i lost some potential clients coz my team leader was pushing me to sell as cheap as possible and bullshitted me about the terms and conditions of our own contract, not one of the stories they tell u on the phone are true and if u don’t sell they treat u like shit, i guess in the UK it must be even worse

    per contract i think i cant give more information about the company, signed a agreement to not speak about it after leaving, but well u get the picture

    • Neil July 27, 2010 at 11:13 pm

      Well I guess you live and learn Frank, but thanks for coming back and sharing you experiences. It confirms what I already knew and hopefully other people read this and it saves them money, time and stress!!

      Well I hope you find a better job for a better company.

      I never paid Creditsafe and they gave up asking for payment….the funny thing is they still phone me now and again and try and sell em their services!!! Haha dicks!

  8. August 7, 2010 at 3:52 pm

    worked for creditsafe for a while. i can confirm what frank saw. worked in call centres before, but never saw music in the backround. many people quit. the product quality i cant say, but there are many mistakes… also quit after a few weeks.
    is what they are doing legal?

    • Neil August 8, 2010 at 1:40 pm

      They push the boundries of legallity but its definitely unethical business practise.

      The bullying tactics are disgusting. Its bloody harrassment.

  9. September 24, 2010 at 12:29 am

    Their sales techniques are a bit odd but the products themselves I think are actually fairly good value for money compared to other data providers.

    There are some tips on google searches about opting out of the auto-renewal however.

    • Neil September 24, 2010 at 5:15 pm

      I would disagree, I found their database to contain outdated and old information which was basically useless to me.

  10. October 4, 2010 at 10:25 am

    All UK data will come from the same source and that is Companies House therefore you should write to them regarding the data they’re accepting, obviously that was beyond you investigative powers. I believe it’s a problem all providers share due to the fact all data has to purchased from Companies House remember after all it is Civil Service run.

    • Neil October 4, 2010 at 10:57 am

      Hi Iceman, yes but once the data has been purchased it can be verified and improved upon. Indeed I was told by credit safe that they have the most upto date and complete database of any company, this would infer they have improved it if the source is the same for all companies.

  11. October 5, 2010 at 3:17 pm

    How can data be improved other than the way and format it is presented in? I have some understanding on how companies use algorithms to calculate things such as credit ratings etc but other than that what else can they really do?

    • Neil October 5, 2010 at 6:16 pm

      Seriously Iceman? Well If I gave you a database of businesses with the names addresses etc but say the website was missing. You could check these businesses and find their website if they have one and input the new details into the database, thus improving it.

      Obviously this process can be done for basically all the info contained in the DB.

      • October 5, 2010 at 6:47 pm

        Yes I agree but when we talk about millions of companies then it doesn’t seem feasible I can’t imagine that would be an easy task

        • Neil October 5, 2010 at 8:29 pm

          Nobody said it was easy, its the Creditsafe sales people who told me their database was better…. So they should surely be performing these database cleansing activities etc to be able to back those claims up.

          Yup a difficult job though and if all these companies use similar databases then I would say they are all at fault specifically regarding web addresses etc.

  12. October 12, 2010 at 8:42 pm

    This link proves their data is not up to date.
    An article printed in The Sun about victims who fell privvy to an online scam, the company was liquidated, Creditsafe gave them the green light! They also format the report data into marketing data. Could you be downloading incorrect data?

    I used to work for them and can confirm all of the above – music, pressure, hiring, firing etc. But it wasn’t just blow they use/used…. Ever wondered why they’re so excited when they call you? Say no more.

    This may give you an idea of the cold callers frame of mind when they call and call and call you, acting way over enthusiastic, and shouting at you (most cases using bad language) if you say no.

    Yes this post is a mixture of sour grapes, but also to make businesses aware of the madness on the other end of the phone.

    Don’t purchase anything over £300, because they wont take you to court for that amount if you don’t pay. You can get any package dirt cheap on the last day of the month as they’re deperate to “clear their diaries” or “s*it” is the term they use for the unsuspecting businesses.

    Don’t log in if you’ve been signed up and didn’t agree, as this will make you sign the T&C’s

    Don’t sign up until you’ve Googled them (notice the word complaints come up in the suggested searches)

    Don’t fall savvy to the statement “don’t sign up yet, we’ll send everything out and when you log in, we’ll send the invoice” – this is bull. You’re verbal yes means an invoice is sent out to you straight away, then they chase and chase and chase you until you pay

    Hope this helps some businesses not to fall into the same demize as yourself

    • Neil October 13, 2010 at 12:19 pm

      I wouldnt call it a demize really. As they have stopped calling and writing and I never paid a penny. Even if they did take me to court I would kick up such a fuss they wouldnt want it to go that far, plus Id be telling the judge Id rather do a month in jail than pay those shower of *&^%s!!

      Anyway thankyou for the very informative comment and for the link to the Sun news story, very interesting. Its a shame there is a lot of dodgy companies out there, and an even bigger shame that they get away with ripping folk off. Ahhhhh money the source of our failures.

  13. November 5, 2010 at 4:12 pm

    It seems Creditsafe’s PR company has removed the revealing thread from Money Saving Supermarket. Obviously has something to hide.

  14. November 6, 2010 at 4:24 pm

    having worked for MarketSafe as their legal claim manager I know that their were lots of unsatisfied customers, i think a workload of 50+ claims issued per week speaks for itself. they rely on customers receiving a summonns and rolling over without going to court. contact me if help needed http://www.countycourtclaimuk.co.uk

  15. January 19, 2011 at 11:11 pm

    Dont you know its actually illegal to use yell.com for prospecting? After all it costs a lot of money to find and update (on a daily basis) a list of millions of companies. Even Yell sell business lists online (They are not for FREE)

    I think Creditsafe offer a decent service (The same you would get from Primark in comparison to Newlook – Some clothes are actually made in the same factory, just like the same data is sold to all credit agencies)

    You should really read your Terms & Conditions, especially if your CAR, HOME or MOBILE contracts are due for renewall this year!

    £150 or £800 spent on protecting your business from debt is not much to pay!

    Anyhow, Rant over – Back to the vodka!

    • Neil January 20, 2011 at 2:55 pm

      Hi James, think youve had a little too much vodka.

      The information on yell.com is freely available. Its their choice to update it all and publish it. Its like saying it would be illegal for me to open the phone book and do some cold calling sales?!?!?!

      There are plenty of better debt collectors than Creditsafe. Id prefer to keep it local and use local debt collection companies. Plus creditsafe didnt get any money off me despite their threats……so not great debt collectors at all.

      I think you have proved my point regarding the data too. Yells is updated daily you say!! Creditsafe wont be able to make that claim I can guarantee and if they did, I would assume it to be another one of the countless lies Ive heard from them. RUBBISH.

  16. February 3, 2011 at 1:47 pm

    This sounds very similar to a company called Refunds Direct, within Australia. Unethical and should be avoided.

  17. February 4, 2011 at 2:15 pm

    Borderline scam artists. Such a bizarre customer retention policy.

    Thanks for highlighting it for others to see Neil

  18. February 27, 2011 at 2:20 pm

    I work for this deeply unethical company and I am looking for another job – I cannot get out quickly enough. From an inside-the-company point of view their practices are every bit as seedy and dishonest as you would imagine, reading these comments.

    Avoid, whatever you do.

  19. March 5, 2011 at 8:59 pm

    After reading the reviews above, by mostly one person – who clearly by the way seems to know nothing about the credit checking industry and quality of systems out there on the market today .
    I have use creditsafe for the last 8+ years, i have received pretty much a call from ever other credit checking provider in the industry ,from cpa, for dun and bradstreet , right through to the 3rd hand information providers risk disk .
    The systems just dont compare on any level .The bad reviews on the web are just from pissed off business people who didn’t learn as a child to read terms and conditions before singing a contract.The auto renewal can be taken off as soon as you sign up to them .A so called director of a company should know better!And just to add , if you check the ts and cs of every credit check provider out there auto renewal is in there contract!

    • Neil March 9, 2011 at 10:18 am

      And you thoughts regarding the employees comments above or have you conveniently not read and glossed over these?

    • May 30, 2011 at 8:03 pm

      Like Mr. thetruthhurts, I used CreditSafe for some years. Unlike thetruthhurts I actually decided to cancel. That was when the fun started. I phoned through my cancellation in plenty of time (I’m used to auto renewal clauses) and it was verbally accepted. I even received a follow-up phone call just before the expiry date asking me to reconsider (the price got down to £100). Two days later I received an invoice. (This totally contradicts Citigate’s Dewe Rogerson who “represents Creditsafe” see above). I got cross. It turned out that the “official reason” was that I had used the phone to cancel, just as they use the phone to sell. But buried in the small print of the Ts & Cs it says you have to use email to cancel. HOWEVER, they do not do delivery or read receipts – which means that they can always deny that they received the email.
      Anyway, a few emails were exchanged and they soon gave up.

      I wanted them to take me to court so that we could have something definitive as to whether what they are doing is legal or not. I am pretty certain that they are in breach of the DTI’s guidelines (the Highway Code for businesses) – they fail the test of reasonableness and I suspect that they may be guilty of unfair contract terms. (Especially as these are not revealed as part of the sales and renewal processes). But they just gave up and didn’t take me to court.

      However, like Mr thetruthhurts, I was quite satisfied with the product for a number of years. It was purely their weasley and scammish attitude of hiding behind obscure Ts & Cs that causes me to now loathe this company.

      Finally, I would like to point out that on the internet there are numerous, too many to list, complaints against Creditsafe. And there are a significant number of postings from “friends of Creditsafe”. Yet nowhere on the internet could I find any record of Creditsafe actually bringing a defended case to court, and what the result was.
      Maybe Mr. Dewe Rogerson could let us know.
      Finally, some notes on Mr. Dewe Rogerson’s statement that users are not charged if they don’t use the service after their contract has expired:
      1) Does an auto-renew contract expire?
      2) This is carefully phrased to allow for Creditsafe to send invoices and threats and
      3) it explains why Creditsafe will continue to send emails of company details after one had cancelled. It seems they hope you will accidently or otherwise click on a link, and then they can claim that you have indeed used the service.

      Creditsafe has some clever people at the top. It is a pity they use their cleverness in a negative way, rather than in a positive way.

      • Neil May 31, 2011 at 10:09 am

        Here here. Did you know they still werent happy with my wording of the post above. Calling it things like “liabalous” etc. Pisses me off when companies are obviously upto it, but instead of investing money in customer service or indeed their product they spend it on court cases and trying to quash peoples rights to free speech by using bully tactics.

    • June 12, 2011 at 12:36 pm

      Far from being a customer of Creditsafe I suspect thetruthhurts is in fact an employee. I work for Riskdisk Ltd (www.riskdisk.com)and am proud to do so. We pride ourselves on the accuracy of our information and the way we handle prospects and clients. I am amazed at some of the comments I hear from Creditsafe customers about the way they are treated. By the way, I have signed up Creditsafe customers to Riskdisk within a week of them signing with Creditsafe after proving that our information was more accurate for example would you offer £60,000 credit to a company with a net worth of -£84,8224,000 and a working capital figure of -£72,224,000 no neither would we which is why we have suspended them for the past 3 years but Creditsafe do. Finally, as others have suggested on this and other forums all you need to do is google Creditsafe complaints and then try the same with Riskdisk…I rest my case

    • September 29, 2011 at 7:48 pm

      sorry 3rd hand, we are owned my the worlds number 1!!!

      do you even know were creditsafe get there information from at all, 3rd hand pppfffttt, you clearly have no idea what you are talking about,

      theres a reason we are number one!!!

      • October 3, 2011 at 9:29 pm

        Nice one Danielle, see you tomorrow at work! See peeps, we are not ashamed to show who we work for!

      • October 28, 2012 at 10:39 am

        (If the Caerphilly office at van rd got a visit from the police. I am sure that some of staff would be leaving with them to answer a few questions Regarding the use of Class A drugs And breach of Data protection.

        Or would you deny that also Danielle ?

        This company should be ashamed to call itself an employer.
        And i would think twice if i was a company director who was considering using them for my Data Reports.

  20. June 8, 2011 at 6:17 pm

    Does anybody on here have any upto date or recent information on the company as my 70 year old father a director or several logistic firms has just signed up to a 12 month package with creditsafe. I listened to the call as I was near to the desk. We had never seen any sort of credit checking system prior to their call so were sold the product there and then (Premier Package) for £960 which seemed like a good deal as they have 3 packages and this was the top one with a discounted price. Having worked in sales prior to working alongside my father I know that many pushy techniques are often tried and the hard sell works as well as most so i did not object or frown upon it. I am currently carrying out research and have found this link. Could anybody post a recent experience or complaint with us? Are they really the largest credit checking company in Europe as they boasted?

    hope to hear back from a few of you with 2011 experiences

    • Neil June 12, 2011 at 10:07 am

      Thats the price they tried to sell to me at, it eventually dropped to £150 or so, I still didnt pay but what does that tell you about the value of their product and what you have paid?

      There are lots of other companies offering similar and better services to Creditsafe.

      Put it this way Creditsafe invest more in sales than they do anywhere else.

      Have you read all the comments? Think the company has changed in a few months. Upto you but I know what Id do.

  21. June 20, 2011 at 11:16 pm

    Well I have just resigned from the company after four years service.I fully understand how you feel as I know the company inside out, the selling tactics, the auto renewals, the poor customer service,where the info comes from but the company seems to thrive on chaos and the nuttier the better ! Loud pumping music staff screaming in the background.I resigned as I was internally bullied by my line manager and I can honestly say if you dont join in you are classed as the odd one out.Some of the staff are professional but the poor youngsters on the sales floor are driven by targets and if they dont hit them they simply get a warning and if they dont hit them again they are sacked, so they will keep calling and calling and lowering the price for an answer today or deal of the day.its a shame really as the product itself is quite good and also good value for money but one person can be sold it for £150 and the next person could be sold it for £1200 for the same package depending on the time of the month – if you buy on the last day of the month you will get it at a lower price

  22. June 23, 2011 at 4:25 pm

    @walk in the park, They are the largest but only by having the most amount of customers, not turnover/profit. I believe Dun & Bradstreet are the largest monetary wise. But they’re awfully expensive. They’ve only gotten this by falsely selling to clients, then trapping them into auto renewals.

    The best advice I can give you is write a letter stating you wish your “Auto renewal flag” to be taken off your account and that you’d like confirmation of this in writing, then send this letter ‘recorded delivery’ (or they make out they haven’t received it).

    Don’t email them this, again they will say they haven’t had it and your T&C’s state you have to write to them

    They will call you 3 months prior to your renewal and this is the time to barter if you want to stay with them, and trust me, you can barter down to £150…or try riskdisc, just as easy/simple with MUCH less hassle and complaints

    Good luck

  23. July 20, 2011 at 6:05 pm

    All I can say is avoid this company. I was told on the phone it was not a subscription yet, they signed me up, I tried to cancel and it didn’t work as you have to post a letter or email a specific email address to cancel, not the person who is sending you a renewal reminder. Their sales staff lied to me on the phone about this (as I knew about their tactics and double checked it wasn’t a subscription and only a one off). If you read their T&Cs it states.

    * You must email/send letter to them to cancel
    * They make a point the T&Cs are legally binding in many situations
    * The renewal cost could be at the normal price (so expect to pay a lot more than you may have paid to start with).

  24. August 4, 2011 at 10:01 am

    What Frank mentioned above I can agree. I am passing several times a day their german office and always loud techno music is playing and sometimes you hear people shouting “motivational” phrases like: “If you make this one right there will be MOOOONEEEEY”. Also the people working there are quite mixed types (guess the fluctuation is quite high) and it seems that you dont need a high qualification to work there.

    Don’t know anything about they product though.

  25. August 5, 2011 at 5:03 pm

    Sorry but what a load of COD.

    I use to work in Creditsafe and although there was music playing and a high tempo workrate, what i leart from that job has got me where i am today.

    Companies like Creditsafe should be praised for giving young adults (straight out of education) a chance in the current climate, NOT slated when none of the rest of you do anything to help.

    And as for “sales techniques” yes there where a few that would use the pushing method instead of showing how good the product really is i.e. weak staff – But they didn’t stay long.

    3 years on i really appreciate the experience i had working for this company and that SOME companies out there invest in the “non educated” people out there. They spent time in progressing me into a proff sales person and think this is very unfair.

    I now live in london and probabily earn more than all of you put together.

    So thank you Creditsafe.

    • Neil August 5, 2011 at 5:26 pm

      Ooooooo (waggles fingers under chin).

      I think your missing the point Daaave! Its not about making money or where you live or what you “learned” from working with an obviously dubious company. There are so many complaints about them you just cant deny it. You might have had a good experience working for them and learned a lot (maybe you learned how NOT to do things to though after working there, huh?) but many others have not. And I didnt write this article for employees or ex-employees, I wrote it for consumers who need to be warned about bad practices from my experience. OK you were a good guy working there, from what I hear you are in the minority dude!

      • September 29, 2011 at 7:43 pm

        Hi, I also work at Riskdisk who is now part of the experian group and they are the largest in the UK and world wide, I deal with Creditsafe customers everyday all day. I truly feel for anyone who has bought Creditsafe are being miss sold a product that is so out of date its not worth a penny! However not all credit refering suppliers are the same, some are very good!My best advise is if you pay penuts there is a reson why!!!! We advice so many people what they are like and some just dont listen, then 3 months later they call us back and say they have been auto-renewed and have a bill for £1200.00 which is now there starting price and they just give you a massive discount to get on board! then weeks in to your contract you realise you have bought a load of rubbish which you are then stuck with!!!! my advice stay the hell away!

  26. September 30, 2011 at 1:37 pm

    Having signed up to CreditsafeUK last December, have only used the service a couple of times.
    Little bells started when no answer to the phone for almost 3 mins then the girl said she picked up on the 2nd ring. Also a little worried by the fact the help page was down, the contact was page was down, the marketing page not connecting correctly.
    Dept I needed was on lunch at 12:40 but would receive a call back when returned. Still waiting.
    Thanks for all your comments, have sent an email as T&C’s ask to their “No Continuous Service”

    Looks like a recorded delivery might be needed before long!

  27. October 3, 2011 at 1:33 pm

    I use Creditsafe and have just renewed for £160 with them doubling the various add ons they offer to monitor customers, competitors etc. Their credit rating system is crap but if you just use it for monitoring and easy access to the compamies accounts and director info etc. then it is good value.

  28. October 3, 2011 at 9:50 pm

    As Danielle says (and I really do not want to get into a slanging match with he boys from Cardiff) we (Riskdisk) are now owned by Experian, You don’t get much bigger than that! Our Directors took a long hard look at whether it was the best thing for their employees AND customers before selling the company and decided it was. Emotional time for all. We ARE the largest UK only based credit reference agency (Creditsafe does have more customers than us overall because we do not have offices on the continent (unless you include Experian companies)) and we pride ourselves on the quality of our information. Check us out, more up to date information, more information, easier to read, competitive pricing, NO auto renewal, no loud music, professional salespeople and fantastic customer support. I am not afraid to stand up and be counted! My name is Mark Laurie and my email address is marklaurie@riskdisk.com come on Creditsafe employees, do the same!

  29. January 6, 2012 at 5:42 pm

    i recently just left creditsafe and like many others i do agree that the management style and office is totally disgraceful. Also agreeing with this post that their style of selling is out of hand!! I do not agree with the ‘hard sell’ appoarch nor the ‘win or lose them’ attitude. Its totally full of bullies there and people who beleive they are a ‘big swinging dick’ laughable really.

    However the company offers far better information than RiskDisk. Yes it may now be owned by experian, but thats because it went bust. Their re-sellers of Experian there for using out of date data, would you buy yesterdays news paper? no. They also use alot of slander, telling prospects that creditsafes office is on top of a chip shop when its european wide company. Creditsafe a main source provider so there is no way it could use out of date data, i have a list of companies that risk disk claim to be credit worthy though the company has gone bust. Its not part of Experian, its just owned by them.

  30. March 28, 2012 at 3:47 pm

    In the process of a second call from CreditSafeUK within the last week, they are desperate to convert us as a sale by the end of today. Price already dropped from £1200 to £500 for 30,000 contact limit in database.

    Glad to have done my homework online to find tons of complaints.

  31. April 2, 2012 at 9:26 am

    Dit is exact mijn ervaring. Slechte kredietinformatie en opzeggen reageren ze niet op.


    • Neil April 2, 2012 at 8:32 pm

      Loosely translated in English to:

      This is exactly my experience. Poor credit and they do not respond to terminatation requests.


  32. December 14, 2012 at 12:13 pm

    In my opinion they’re gangsters! I “agreed” to subscribe, but immediately after I put down the phone, I let them know that I didn’t want the subscription … I never logged in, of course, and didn’t pay the invoice

    Now, I’ve been trying to get them off my back since months.
    Real criminals, and I guess this will end up in court …

    • Neil December 15, 2012 at 1:38 pm

      I doubt it, I simply ignored them and they eventually gave up. Just dont ever admit to the debt in writing and they dont really have a case. They will just use scare tactics to get the money out of you via sherrif officers etc but remember sherrif officers are bullies and have very limited powers. They cant continually come to your door looking for you (this is harrassment) and they cant take any of your possessions without first getting a court order, which you would be notified of. best advice I can give is KNOW YOUR RIGHTS, also get your solicitor to send them a quick letter saying if they do not desist in harrassing you with letters etc then you will have them charged with harrassment. If it was me Id just let them waste the paper. They must have spent a good £100 on me, haha!

  33. December 28, 2012 at 11:32 am

    We are in the process of choosing a credit reference agency. The above is helpful.

    Our options are Experian, Equifax, Risk Disk and CreditSafe.

    Risk Disk have not got back to me. I guess they’re on holiday.

    I have had several pushy sales calls from Creditsafe. I told them to wait until I was ready to make a decision.

    As far as I can see though, the main problem is auto-renewal. This can be addressed by sending a notice of cancellation as soon as the contract starts. We can always renew again if we want to.

    We also need to do ID checks (anti-money laundering). CreditSafe have done an on-line demo and I was quite impressed (before reading this thread!)

    Many of the links to other threads no longer work.

    Also, the initial reply from Andy said:-

    “Please please please, don’t confuse the above shower with the good folks over at Creditsafe Ltd http://www.creditsafe.co.uk

    The company mentioned above are actually called Creditsafe Business Solutions Ltd http://www.creditsafeuk.com

    Both of these web addresses take you to the same page. Have CreditSafe tried to distance themselves from these reviews by changing their web address?

    • Neil December 29, 2012 at 12:06 am

      Yes Creditsafe are good at pressuring websites to take down negative reviews etc. All I can say is I wouldnt touch Creditsafe, Ive seen loads of people moaning that the sent a letter cancelling the auto renewal….but to be honest why should you need to do that. It should be done through your online account with them, this smacks to me at how the run their business.

      I wouldnt say that the main problem is auto renewal anyway, from the threads Ive read its people being tricked into accepting the terms and conditions by logging into their account and Creditsafe saying thats a digital contract and insisting on charging people when they dont want the service. Then bullying them with countless threatening letters etc.

      Anyway up to you dude, if you like hassle in your life go with Creditsafe.

      Yes I think the other Creditsafe will be trying to distance themselves, the owner has contacted me about how he is sick of all the negative comments and reviews online. I said that I can see where there is confusion but all I can do is keep his comment up. I actually told him if I had that name Id probably change it.

  34. February 2, 2013 at 4:33 pm

    i work for creditsafe and everyday I check the businesss failures and 85% of them are predicted more than one year upfront on the score history. also creditsafe is in a lot of countries so crooks cant hide anymore. good luck to all other players but customers will always buy fron number one.

  35. May 9, 2013 at 2:48 pm

    Credit safe are a bunch of scammers indeed, I am now receiving emails from their solicitor and having been through the same with countless other companies including Fuelcard services, eFax, TalkTalk …I will enjoy every letter and email they will send, every second they will waste chasing my payment.
    None of the above have ever reached the court and I have never paid.
    To anyone who is in this same situation, please don’t worry, ignore them and never pay!
    Neil keep on the good work!!

    • Neil May 15, 2013 at 1:18 pm

      Agreed, just dont pay!

  36. July 17, 2013 at 5:25 pm

    I work for a competitor http;//www.ukcreditinfo.co.uk and this page has been one of the most interesting reads I’ve ever had at work! Good to know what not to do. I have some knowledge of Creditsafe but I never thought it’d be this bad. I have heard through the grapevine some complaints. Not many, but never heard complaints about anyone else. I think this is a danger when you use telesales.

  37. August 6, 2013 at 1:37 pm

    Just got hung up by a Mr van Schaik of CreditSafe office Holland, The Hague.

    Not ever had such a disgusting conversation with a boy try to sell his product of Creditsafe…
    Hilarious…Will not ever talk to CreditSafe again.

    This is not the way to get in contact with possible clients…

    People talking out loud in the background, music playing hard and talking to me like I am a 5 year old…
    Goodluck with other companies…Bye bye CreditSafe.

  38. November 21, 2013 at 11:05 am

    So I just had a cold call from a sales guy at CreditSafeUK.

    He said they were “working with Companies House”.

    I asked did that mean they were approved by Companies House, and he said yes.

    I said I didn’t believe him, and could he show me something to prove it.

    He said go to their website – which I did – and I took a look at it and said that didn’t prove they were approved by Companies House.

    I said that the whole “working with Companies House” thing was just bullshit then wasn’t it, and he said that they bought data from Companies House (which I’m sure they do – anyone can).

    I suggested he fuck off and stick his lies up his arse, and put the phone down.

    I’d recommend that anyone contacted by this dishonest company skip straight to the chase and tell them to fuck right off.

  39. December 6, 2013 at 4:12 am

    These horrible comments about CreditSafe are too funny. If we are so bad why are they in business? Why did they take 40 percent of DnB and Experian? No one is obligated to use our service. The reports sell itself. So if CreditSafe not reliable why is Nestle Water, BMW, McCormick, True Value, Wells Fargo …etc using their service?? I guess they must be that good with these bad reviews. DO NOT LISTEN. CreditSafe is the leading provider in Credit Reports.

    • December 20, 2013 at 12:17 pm

      Then why Jason is it so difficult to obtain the data of customers. I have tried only two companies and the first they had to investigate and after several days they were able to transfer the data. The other just a local company they could not find although I gave in all the detailed information including the Chamber of commerce nr…
      It indeed looks as if its not a good organization.

  40. December 13, 2013 at 3:30 pm

    As a former employee of Creditsafe. The complaints about them are 100% accurate. They teach how to be dishonest and disrespectful during their training. They use bait and switch tactics and tell you one price but charge another.
    As for sales, they are a telesales company. It is quantity of customers over the quality of customers. They just want to say they have —-# so many users but no one actually pays much for their service.
    As for the information, they are not a data gatherer but only a reseller of repackaged information. In the US, they are buying Experian data and reselling it. In Canada, it is Equifax data.

  41. December 13, 2013 at 3:32 pm

    The owner of the company must have a D&B bug up his a__ because the only thing they advertise is that they are going to put D&B out of business. They want to hurt D&B. Funny that a crappy company like Creditsafe with one product (not even their own) will take out a 180 year old company with hundreds of products.

  42. May 6, 2015 at 11:13 pm

    I have received the cold calls from Creditsafe Business Solutions and they have very aggressive sales tactics which should through any ones red-flags up. They try to get you to agree to their terms and conditions either online or verbally, telling you that you don’t have to pay now for the services. Their credit tracking services are VERY old and they are not showing you current information on companies out there. Please hang up on this company if they call you, you can get better services out there. Their tactics of comparing their services to DNB was outrageous since their services don’t compare close to what DNB has to offer, stating they don’t have an auto renewal like DNB but apparently haven’t done enough investigating to realize DNB doesn’t auto renewal. DNB works with you one on one if you pay for the specific types of services yet creditsafe does not. Please avoid this company’s cold calls.

  43. May 11, 2015 at 9:58 pm

    This is all rubbish!! Please notice how old some of these comments are!! If we were to point out only the flaws of each one if you- how terrible would you look??

    • Neil May 12, 2015 at 11:03 am

      Hi Jennifer, the last comment before yours is just last week. I think the prominent point here is the consistency and that your tactics haven’t changed over a period of time which tells me the ethics and ethos of the company have remained the same.

  44. October 14, 2015 at 6:17 pm

    Interesting reading

    I signed up for 12 months then decided I didn’t want to continue, sent some emails stating I wanted to cancel and guess what, the contract card was played, after a very verbal heated debate over the phone I was put in contact with a customer service lady who agreed with me yet alas she could not get it canceled, I asked for the email of my order confirmation and it was sent but to the wrong email address so I logged in from a later email and didn’t actually see the t&cs haha I’ve simply told them I’m on £100 an hour and will bill them for my time so crack on, they won’t get paid and I’m happy to go to court as they messed up with the email, they also sent me the login details for another customer! Very professional not! And also breaking data protection, she then requested the emails be returned then claimed that that client were no longer using the service, basically a shower of idiots who would be best flipping burgers somewhere…….poor bully tactics that won’t work on me. Avoid at all costs.

  45. November 27, 2015 at 5:20 pm

    So glad this is still up and Creditsafe UK’s internet minions haven’t managed to get this taken down as well as every other complaint about wrote them.
    They are still getting drunk people at a very loud party to cold call – constantly, still changing their “algorithms” and upsetting a lot of creditworthy companies in the meantime, and they are still being run by people who I can only liken to the tory party.
    Their long term staff are on anti depressants, the police still keep an eye on the place due to the youngsters taking/selling drugs on the premises, and they are still dishonest in what they are selling which is basically a contract companies can never get out of.

  46. December 2, 2015 at 11:16 pm

    Just a point to add. Be very wary of doing work for these people. They don’t pay. I have been promised payment for over 3 months both verbally and in writing. Now they ignore my calls and won’t pay. I have had to instruct solicitors to start court proceedings. !!!

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