If you receive a cold call from Creditsafe (ASA Creditsafe – Creditsafe Business Solutions Ltd – www.creditsafeuk.com) or their sister company Marketsafe (www.marketsafeuk.com) please just say you are not interested and hang up the phone. If you let them speak the salesperson will aggressively sell you their services for the “low” price of ¬£800, you can however haggle them down to ¬£150 if you show complete disinterest! Thats a good deal I hear you cry, well no think about it. What does it tell you about them as a business and the service they offer if they devalue it so quickly? Plus if they can sell it at ¬£150 then thats what they should do instead of ripping people off that pay ¬£800.
Now if they create an account for you (or you do it) and they phone you to take you through the login process, do not do it! They will tell you just to click their terms and conditions confirming you have read them, this means you have entered into a contract with them. If you decide from this point that you do not want their service they will send you threatening letters and take you to court, stating that you have digitally signed and entered into a contract with them.
So please do not log into their system and agree to terms and conditions.
Creditsafe and Marketsafe operate an “easy in, hard out” style contract, its easy to agree to it and difficult to get out of. There are loads of cases online about their “auto renew” policy. Basically if you do not write to them explaining you wish to opt out of their auto renew system they will just go ahead and charge you for the next years service. It has been documented on a number of forums online that the company will sometimes increase the renewal cost by up to 10 times what was paid in the first year! Scary. UPDATE: I have received on the 27/04/11 a statement from Citigate Dewe Rogerson who represent Creditsafe (in what capacity Im not completely sure) saying: “This is factually incorrect; no customer is charged if they do not use the service once their existing contract expires.¬† We know web hosts do not appreciate hosting content that maliciously damages the reputation of firms without foundation.”
Check out the comments about Creditsafe on money saving expert’s forum here (mysteriously a lot of these threads have vanished): Money Saving Expert Forum
The service they offer isnt even that great, you can achieve a similar service yourself for free, its called Yell.com! You can find just as many business contact/leads by searching Yell.com (for free) as you can with Credit Safe! The Credit Safe database is also innaccurate as its supposedly tells you if a business has a website through their system, as a web designer I thought this would be useful but upon cross checking their database with my own searches online I found that the seriously need to update their database!!
Anyway I cant recommend enough you STAY AWAY FROM THESE COMPANIES! It will only cause you stress, if you are interested in their services perhaps look at their competition or look for free ways to achieve the service!
Creditsafe and Marketsafe suck and sail close to the winds of being a scam, using bully tactics to sell and retrieve funds.
Please feel free to comment below and share your experiences with the company! I have no doubt most will be complaints but Im sure the Creditsafe staff will be on saying how great they are as they do on every other blog and forum Ive seen. Check out the links below in one of my comments to see other peoples complaints. Definitely a company to avoid, just dont put yourself through the hassle.
Just to alert people also here are some numbers they may call you from: 08708500660, 07772 393720, 029 20 855175
These numbers may have changed by now and they do withold their number to. If one of the above numbers calls you do yourself a HUGE favour…dont answer. Or better yet tell them to get lost as you have read Effutios review!!
UPDATE 27/04/11: Just been contacted by Citigate Dewe Rogerson stating: “The content posted on one of the threads – http://www.effutio.com/chatter/creditsafe-marketsafe-unethical-companies-that-should-be-avoided/116/ we believe is potentially libellous and uses the trademarks of our client Creditsafe without permission.¬†¬† We have requested the logos and content be removed previously, but this has not happened”…….well Ive never heard from them before! Anyway Ive been forced to take down their logos but they are easy to find online.